We are a London-based company that ships products globally from the UK.

How can I keep up to date with all FAE news?

Subscribe to our newsletter in the footer to hear about new collections first. Make sure you follow us on Social Media @ferlynaelizaga for our latest updates, behind the scenes sneak peeks and competitions.

Discounts, Codes and Vouchers

From time to time, we may run sale events and publish promotional discount codes. The discount codes can be used across our full range of products, but are not applicable to items already in sale or existing promotions. Discount codes also do not apply to delivery charges.

Can I cancel or make changes to my order once it is placed?

Sample orders cannot be cancelled or amended once they've been placed as they are approved automatically.

As long as your order has not yet been dispatched, we can amend your details, the items you have purchased or cancel your order - please contact us as soon as possible.

Orders cannot be cancelled if they are already on their way to you. If we have already sent your order out you will need to send it back to us, or if it arrives by courier, you can reject the delivery and ask for it to be returned to sender, and we can organise the cancellation and refund once it arrives back to us.

How can I find out when an item is back in stock?

You can sign up for a back in stock email notification by clicking 'notify me when back in stock' from the product web page.

How long will it take for my Ferlyn A Elizaga order to arrive?

Please see our Delivery & Returns page for country specific shipping times.

Do you deliver to PO boxes?

Unfortunately, we are unable to deliver to PO boxes

Do you ship to my country?

Yes! We ship worldwide. You can find country specific shipping information on our Delivery & Returns page.

Can you speed up my delivery?

Please choose Express Shipping if available, and if you have a specific deadline to receive an order, please contact us after placing your order, and we will be happy to see if we can help.

What’s your returns policy?

Please see our Delivery & Returns page for returns information.

I’ve received my order but I think it is faulty, what do I do?

All our FAE treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, then please to start your returns process through our portal here, within 14 days of receipt of your order.

We will always ask for photos so that we can understand the issue, and in some instances, we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.

How long will it take for my Fabric / Wallpaper order to arrive?

Fabric and Wallpaper orders are sent directly from our manufacturer. Due to high demand, some fabrics and wallpapers may be out of stock. These items will be marks as Pre-Order, and will be dispatched as soon as they are back in stock. If you would like an estimated delivery date please contact us. Samples will arrive separately to other items in your order. Providing the fabric and wallpaper is in stock, it is typically despatched within 2-4 working days of ordering.

Can I order fabric or wallpaper samples?

Yes! Each fabric and wallpaper is available to order as a sample. To order, please select the fabric or wallpaper you would like to choose “Sample” on the product page. All our samples are sent with Royal Mail and delivery times will vary depending on your location. Samples may arrive separately depending on availability. Please note, we are unable to guarantee which part of the design you will receive as a sample, this is due to minimizing wastage.

How many rolls of wallpaper do I need?

Click here to use our wallpaper guide and calculator. Measure the highest and the widest parts of your wall.

Enter these exact measurements into our website, and we will provide enough wallpaper to cover this area, including some overage for trimming!

If you have any cut-outs such as windows or doors, do not discount these areas from the measurement otherwise you will not have enough. Usually these cut-outs will fall mid-panel, so the full height panel is usually required.

If you are looking to cover multiple joining walls then add the width of each wall together and enter this as one measurement when ordering. For example, if you have a wall that is 100 inches wide and another wall that is 80 inches wide and you want the pattern to continue, enter the wall width as 180 inches. This will allow one wall to flow to the other. If you order each wall separately, it is unlikely that the two walls will join.

We have added an extra 10% of materials to account for any cuts, corners, waste or future replacement needs.

Please note that our calculations are an estimate, we always recommend you consult with a professional.

Is the Wallpaper suitable for bathrooms?

The wallpapers are suitable for use in bathrooms - as long as they’re not in direct contact with large volumes of water (i.e. right beside a bath/shower or behind a sink) and trusting that the bathroom is suitably ventilated. The wallpaper is wipe-clean but can also be sealed for extra protection, with a decorators varnish.

What type of wallpaper paste should I use with your wallpaper?

Our manufacturer suggest using Polycell, Solvite Extra Strong or Murabond wallpaper pastes. Having said that, any good quality ready-mixed paste is good to use and will be perfectly compatible with our wallpapers. The wallpapers are all a modern and straightforward ‘paste the wall’ method of application.

Can I order less than a meter of fabric?

Unfortunately we are only able to sell full metres of fabrics, and our manufacturer is unable to sell remnants.

How long will it take for my Chair order to arrive?

Our Chairs are sent directly from our manufacturer. Chair orders typically take up to 4 weeks to arrive, but due to high demand it can sometimes take up to 8 weeks. Once your Chair is ready for dispatch, you will be contacted by our delivery partner to select a delivery slot. This communication may come in the form of a text or a phone call from a withheld number.

How long will it take for my Lampshade order to arrive?

All our Lampshades are made to order, which can take around 10-15 working days for the shade to be made in the UK and shipped out to you. You will get a dispatch confirmation email with tracking once it’s on its way.

Which Lampshade fitting do I need?

How long will it take for my order of Blinds to arrive?

All of our Roller Blinds are made to order, which can take around 4 weeks to be produced in the UK. We will then get them shipped to you., and you will receive a dispatch confirmation email with tracking once it’s on its way.

All our items are Made-to-Order. When placing an order for these items, please ensure that the information provided is correct, as once your item is being made it may not be able to be altered or cancelled - Ferlyn A Elizaga is not responsible for any mistakes with your order. For Roller Blinds, Lampshades, and Fabrics, we strongly advise ordering a sample of your chosen fabric first, to avoid disappointment. Once your order is on its way we will send you an email with tracking information.

Can I cancel my Made-to-Order item?

Please contact us as soon as possible if you have made a mistake with your order. Once we have placed your order with our manufacturer it may not be able to be altered or cancelled.

My item has arrived and is wrong, what can I do?

If the item you have received matches what you ordered, unfortunately we cannot offer a refund or exchange as it has been made to your specification. If you believe it is not what you ordered, please get in touch.

Can I send an order as a gift?

Can a recipient return their gift?

Yes! If you purchase a gift for someone and they return it, you will be notified of the return. Please find further information in our Returns section.

How can I order a gift card?

You can order a digital or physical gift card at varying value on our website by clicking here.

How are the designs created?

All of the designs are original creations drawn by Ferlyn. She draws all designs by hand in pencil which can take between days and weeks - discover some of the drawings here.

Where does Ferlyn find her inspiration?

Ferlyn's inspiration comes from memories with loved ones, Filipino heritage, travel, and nature. Learn more about what inspires her work.

How are the drawings transferred to fabrics?

The drawings are scanned in at high resolution to the computer, at which point the colour is added digitally. The digital images are then printed directly onto the fabric by specialist printers in the UK.

Does Ferlyn take private commissions?

Ferlyn very rarely takes on special projects. If you’d like to get in touch regarding a private commission, then please contact us.

Where are the collections made?

We make our collections in the UK, we strive to be as ethical and sustainable as possible, you can find more about our Sustainability commitments here.